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                    <h1>Frequently Asked Questions</h1>
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                    <h2>FAQ's</h2>
                    <p>Still have questions? We’re here to help! Call us or chat with one of our trademark or copyright experts today.</p>
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                            <li> <a href="#_">General Questions</a> </li>
                            <li> <a href="#_">Billing Process</a> </li>
                            <li> <a href="#_">Pricing and Fees</a> </li>
                            <li> <a href="#_">Insurance and Payments</a> </li>
                            <li> <a href="#_">Common Issue</a> </li>
                            <li> <a href="#_">Technology and Integration</a> </li>
                            <li> <a href="#_">Security and Confidentiality</a> </li>
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                                                            <a href="#panelBodyOne" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion"> What is a Medical Billing? </a>
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                                                                    <p>Medical billing is the process of submitting and following up on claims with health insurance companies to receive payment for services provided by a healthcare provider.</p>
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                                                            <a href="#panelBodyTwo" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion">What is the difference between medical billing and coding? </a>
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                                                                    <p>Medical billing involves submitting and following up on claims to insurance companies, while medical coding involves translating medical diagnoses, procedures, and services into standardized codes.</p>
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                                                            <a href="#panelBodyThree" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion">What services do you provide? </a>
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                                                                    <p>We offer comprehensive medical billing services, including claim submission, payment posting, insurance verification, denial management, patient billing, and accounts receivable follow-up.</p>
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                                                            <a href="#panelBodyFour" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion">How do I get started with Medbill Claim & Revenue Management?</a>
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                                                                    <p>You can get started immediately by filling out our information request form, by calling us toll free at (000) 000-0000 or by emailing us at info@medbillclaim.com.</p>
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                                                            <a href="#panelBodyFive" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion">Does Medbill Claim & Revenue Management provide credentialing for physicians?</a>
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                                                                    <p>Yes, Medbill Claim can handle the process of obtaining your credentials with all major insurance companies. We follow the process from start to finish so your paperwork does not get left on a desk or lost in a paper shuffle.</p>
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                                                            <a href="#panelBodySix" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion"> How does your billing process work? </a>
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                                                                    <p>Our process includes patient registration, insurance verification, coding of procedures, claim submission, payment posting, and follow-up on denied or unpaid claims. We also provide detailed reporting and analysis.</p>
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                                                           <a href="#panelBodySeven" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion">What information do you need from us to get started? </a>
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                                                                    <p>We need patient demographics, insurance information, encounter documentation, and access to your practice management system. We will guide you through the setup process to ensure a smooth transition.</p>
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                                                           <a href="#panelBodyEight" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion">How do you ensure accuracy in billing and coding?</a>
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                                                                    <p>Our team of certified medical billers and coders undergoes regular training and auditing to ensure high accuracy and compliance. We also use advanced software tools to minimize errors.</p>
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                                                            <a href="#panelBodyNine" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion">What is your claim acceptance rate? </a>
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                                                                    <p>We have a high first-pass claim acceptance rate, typically over 95%. Our focus on accuracy and thoroughness ensures that most claims are accepted on the first submission.</p>
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                                                           <a href="#panelBodyEleven" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion"> How do you charge for your services? </a>
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                                                                    <p>Our medical billing services are charged as a percentage of the total collections we manage on your behalf. This model aligns our incentives with your revenue goals and ensures that we are fully invested in maximizing your collections. The specific percentage rate is determined based on various factors, including the volume of claims, complexity of services, and the scope of work required.</p>
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                                                           <a href="#panelBodyTwelve" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion">What services are included with this fee? </a>
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                                                                    <p>Depending upon the services that are needed, Medbill Claim handles everything from data entry and insurance verification to coding and claim submission. We process all charges and post all payments in the practice management software. Our professionally trained staff performs all claims follow-up and appeals. We also mail monthly patient statements to patients with outstanding balances. Our fee always includes a dedicated staff to assist you and your staff with any questions.</p>
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                                                           <a href="#panelBodyThirteen" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion">Are there any hidden fees? </a>
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                                                                    <p>No, we believe in transparent pricing. All fees and charges will be clearly outlined in our service agreement, and there will be no hidden costs.</p>
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                                                           <a href="#panelBodySixteen" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion"> What is an EOB? </a>
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                                                                    <p>An EOB is a document sent by the insurance company explaining what medical treatments and services were paid for on their behalf.</p>
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                                                           <a href="#panelBodySeventeen" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion">What should I do if my claim is denied? </a>
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                                                                    <p>First, review the EOB to understand the reason for denial. You can then correct any errors and resubmit the claim, or appeal the decision if you believe it was unjustly denied.</p>
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                                                           <a href="#panelBodyEighteen" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion">What is a copay, deductible, and coinsurance? </a>
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                                                                    <p>A copay is a fixed amount you pay for a healthcare service at the time of the visit. A deductible is the amount you pay out-of-pocket before your insurance starts covering expenses. Coinsurance is the percentage of costs you share with your insurance company after meeting your deductible.</p>
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                                                           <a href="#panelBodyTwentyOne" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion"> Why am I being billed if I have insurance? </a>
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                                                                    <p>You may be billed for copays, deductibles, coinsurance, or services not covered by your insurance. It’s also possible there was an error in the billing process.</p>
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                                                           <a href="#panelBodyTwentyTwo" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion">How can I avoid billing errors? </a>
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                                                                    <p>Ensure all information is accurate and up-to-date, understand your insurance policy, verify services provided, and keep records of all communications with your healthcare provider and insurance company.</p>
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                                                           <a href="#panelBodyTwentySix" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion"> What software do you use for medical billing? </a>
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                                                                    <p>We use leading medical billing software that integrates seamlessly with most Electronic Health Record (EHR) and Practice Management (PM) systems. We can work with your existing system or recommend one if needed.</p>
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                                                           <a href="#panelBodyTwentySeven" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion">Can your system integrate with our existing EHR/PM software? </a>
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                                                                    <p>Yes, our system is designed to integrate with a wide range of EHR and PM systems. We will work with your IT team to ensure smooth integration and data transfer.</p>
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                                                           <a href="#panelBodyTwentyEight" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion"> How do you ensure the security of our data? </a>
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                                                                    <p>We use robust encryption, secure servers, regular security audits, and strict access controls to protect your data. Our staff is trained to handle sensitive information confidentially and securely.</p>
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                                                           <a href="#panelBodyTwentyNine" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion">Is my data protected from deletion? </a>
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                                                                    <p>We only back up data which we store on our servers. <br>We are not responsible for data on the vendors software which includes EHR, Practice Management, Clearinghouse software.</p>
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                                                           <a href="#panelBodyThirty" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion"> Who does a patient call with billing questions? </a>
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                                                                    <p>All patients call our toll free number with any questions that they may have regarding their claims or statements. Questions are answered courteously, and every effort is made to expedite a settlement. Patient support is never compromised.</p>
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                                                           <a href="#panelBodyThirtyOne" class="accordion-toggle collapsed" data-toggle="collapse" data-parent="#accordion">Do you offer training for our staff? </a>
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                                                                    <p>Yes, we offer training sessions for your staff to help them understand the billing process, use our systems, and address common issues that may arise.</p>
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